Legal
Terms of Service
Last updated: 16 February 2026
1. Introduction & Acceptance
These Terms of Service ("Terms") constitute a legally binding agreement between the entity or individual agreeing to these Terms ("Customer", "you", "your") and AI SpendOps Ltd, a company registered in England and Wales (company number 17046015) ("AI SpendOps", "we", "us", "our"), governing your access to and use of the AI SpendOps platform, APIs, management portal, documentation, and related services (collectively, the "Service").
By creating an account, accessing the Service, or clicking "I agree", you confirm that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation.
If you do not agree to these Terms, you must not access or use the Service.
Full Terms of Service: The complete Terms of Service are presented during account registration. They cover: definitions, the service description, account terms, subscriptions and billing, acceptable use, fair use policy, API key security, intellectual property, third-party AI providers, service availability and resilience, data and privacy, data accuracy and financial data disclaimers, disclaimer of warranties, limitation of liability, indemnification, suspension and termination, confidentiality, force majeure, governing law, and general provisions.
Key Terms
The Service
AI SpendOps is a B2B API proxy platform that provides usage tracking, cost attribution, spend governance, and policy enforcement for AI API calls. The Service is a pass-through proxy layer. It does not store, log, inspect, or process the content of prompts or completions. Raw API keys are never stored; only irreversible HMAC-SHA-256 hashes are retained.
Service Availability
Unless a separate SLA is in effect, the Service is provided without any uptime commitment or availability guarantee. You are responsible for designing your applications to handle proxy unavailability gracefully, including implementing failover routing directly to AI providers.
Data Accuracy
All data provided by the Service (including cost data, token counts, and usage metrics) is provided for informational purposes only on a best-efforts basis. The Service does not constitute a financial accounting system. You are responsible for verifying all data against your AI providers' invoices.
Third-Party AI Providers
Your use of AI providers is governed by your own agreements with those providers. We are not liable for AI provider outages, pricing changes, or service modifications.
Data & Privacy
Our data processing is governed by our Privacy Policy and Data Processing Addendum. The Terms include details on sub-processors, international data transfers, breach notification (within 72 hours), data retention schedules, and US state privacy law (CCPA/CPRA) provisions.
Limitation of Liability
Our total cumulative liability shall not exceed the fees paid by you in the 12 months preceding the claim. We are not liable for indirect, consequential, or punitive damages, including losses from AI system disruption, inaccurate data, or AI provider issues.
Governing Law
These Terms are governed by the laws of England and Wales. Nothing in the Terms excludes mandatory protections under applicable local law, including the Australian Consumer Law, GDPR, PIPEDA, and US state consumer protection laws.
Related Documents
- Privacy Policy – how we collect, use, and protect your data
- Data Processing Addendum – GDPR Article 28 processor obligations
- Cookie Policy – cookies used across our sites
- Security – our security practices and architecture
Contact
Questions about these Terms? Please contact us through our contact form.